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Good Evening!! I've bet them around 200 euros plus bonuses that I got around 300...almost all with a low bet (0.20-0.30) and almost all of this money in legacy of dead I repeat with a low bet of the order of 20-30 minutes bonus, I only entered once and it gave me 70 coins if I remember correctly in 20 minutes.

Καλησπερα!! Τους εχω βαλει παιδια γυρω στα 200ευρω συν τα) μπονους που πηρα 300 περιπου...σχεδον ολα με χαμηλο bet (0.20-0.30) και σχεδον σε ολα αυτα τα λεφτα στο legacy of dead επαναλαμβανω με χαμηλο μπετ της ταξεως των 20-30 λεπτων μπονους μπηκα μονο μια φορα και μου δωσε 70 κερματα αν θυμαμαι καλα στο 20λεπτο ..τπτ αλοοοοοο δεν εμπαινε ποτεεεε

Dear Giti77,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Yes, I deposited a total of 130 euros (a total of 200 € with the 100% bonuses I received on some deposits) playing with low mainly clicks of 20 30 40 minutes I did not get any bonuses (in legacy of dead I was playing) I did not get into the bonus even ONCE... .NOT ONE THING..so a total turnover of around 500 euros....it didn't put me in the bonus mode NOT ONCE

Ναι σε καταθεσεις συνολο 130 ευρω ( συνολικα 200 € με τα 100% μπονους που ελαβα σε μερικες καταθεσεις) παιζοντας με χαμηλα κυριως πατηματα 20 30 40 λεπτων δεν μπηκα μπονους (στο legacy of dead επαιζα) δεν μπηκα στο μπονους ουτε ΜΙΑ φορα....ΟΥΤΕ ΜΙΑΑΑ..δλδ συνολικα σε τζιρο συγουρα της ταξεως των 500 ευρω....δεν με εβαλε στην μπονους λειτουργια ΟΥΤΕ ΜΙΑ ΦΟΡΑ

I think I understand a bit better now. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Ok petronella

Ok petronela

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.