Legiano Casino - Pelaajaa uhkaa viivästynyt kotiuttaminen.

I've been waiting for 12 days for a withdrawal. Customer support no longer responds to emails, and the live chat just gives empty excuses with the usual pre-written messages. This is definitely a scam against players.

Aspetto da 12 giorni un prelievo, l'assistenza clienti via email non risponde più mentre nella live chat campano scuse in aria con i soliti messaggi precompilati, sicuramente è in atto una truffa ai danni dei giocatori

Dear Toroloco,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’ve encountered with your withdrawal and the lack of response from customer support.

To help us understand your situation better and assist you in resolving the issue, could you please provide the following details:

• Could you provide any communication from the casino, such as emails or screenshots from the live chat, where they gave you pre-written messages or failed to respond? Please forward these to petronela.k@casino.guru.
• Have you been given any explanation for the delay in processing your withdrawal, or were you provided with any updates about the status of your request?
• Were you informed of any specific reason for the delay, or is the casino not providing any further information at all?

Your cooperation in providing these details will help us investigate and work towards a resolution. We are committed to resolving this issue, but we need to gather all the necessary information to move forward effectively.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.