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Won and tried to withdraw so I had to verify so I updated my personal details And now locked out emailed ect live chat no response

Hello Mark,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Knightslots Casino. Please allow me to ask you a few more question before we would move forward.

Is this your first withdrawal request in the casino? When exactly did they close your account? Were any of your documents already approved? Did you receive any explanation from the casino?

Please note that is sometimes common that the casino block the player's account until the verification process is finished. If it's been less than a week I would definitely only wait at least 1 more week.

Looking forward to your answer.

Regards,

Nick

Hi it was first ever withdrawn had no explanation as to why it has been blocked it allows me to log in and then it freezers straight away I carnt play any games or do any thing on the site ..I have send emails and have sent live chat messages had no reply to any ..I emailed support with all relevant information .still nothing back

Hello Mark,

Could you please advise since when exactly is the problem ongoing? Is your verification ongoing or is it complete?

Still ongoing had no response still

Hello Mark,

Since when is the verification ongoing? We always recommend to wait at least 1-2 weeks for it to be fully processed once you provide all the documents they requested.

Dear Marky74,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

Regards,

Nick

The complaint will be now rejected for the above mentioned reason.