Kineko Casino - Pelaajan voitot on takavarikoitu.

I created an account at Kineko, and deposited money to get a bonus. (deposit 150$ get 150$)

After I have played for a while, and gotten my 150$ deposit up to over 6500$ they set my balance back to my initial deposit.

The reason they gave me was that they wrongly gave me my bonus after deposit, it should have been granted after some wagering.

I really dont understand how they can take all my winnings after that, they made a mistake and gave the bonus early.

I have asked around, and it seems like they give this bonus at deposit to other people aswell.

Seems like they give it early, and confiscate winners...

Dear Haheim,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you activated the bonus yourself when making a deposit? Which bonus did you redeem? If possible, post here a link to the offer you activated.

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Haheim,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.