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I have been unable to withdraw my money. It prompts me to enter a code that is supposed to be sent to me via text message, but it never arrives. Additionally, they supposedly do not allow me to withdraw because I changed my password.

No he podido retirar mi dinero. Me sale para ingresar a mi cuenta Que debo escribir un código que me llegará por mensaje de texto y jamás lo envían. También por cambiar la contraseña no me permiten supuestamente hacer la retirada

Dear dariobasay,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

When was the last time you attempted to submit a withdrawal request?

Have you been in contact with customer support about the issue with the confirmation code? The casino may be experiencing technical issues, so it might be worth asking if they can manually approve your withdrawal request.

Could you also specify why a change in your password would cause the withdrawal to be declined? Have you received this information directly from customer support? If so, please forward any relevant communication to veronika.l@casino.guru.

I hope we’ll be able to assist you in resolving this issue as soon as possible. Thank you for your cooperation.

Best regards,

Veronika