Jozz Casino - Pelaaja ehdottaa ake-pelejä.

I found the pramaticgames game Chicken Chase which should be available on 14.04.2022. I think these are fake games

Olen löytänyt pramaticgames peli chicken Chase, jonka pitäisi olla saatavilla 14.04.2022. luulesin on kyseessä väärennetty pelit

Dear waledduda123,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. 

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

You can open the casino page and that the game chicken chase pramaticgames this game should be available 04/14/2022. pragmaticplay.com/

Voit avata kasino sivulla ja etti peli chicken Chase pramaticgames tämä peli pitäisi olla saatavilla 14.04.2022. pragmaticplay.com/

So the game should be available officially in 4 days but it is available in this casino already? Is that correct?

Yes, yes

Kyllähän

Because of this I wanted to make a complaint and would like a refund of my deposit if you can help me

Tämän takia halusi tehdä valituksen ja haluisin hyvitys minun talletusta jos voitte auttaa minun

Dear waledduda123,

I'm afraid the sole accusation of providing fake games is not enough to request a refund. Could you please forward your game history at your earliest convenience to petronela.k@casino.guru? Thank you in advance.

Here

Tässä

Thank you, waledduda123, for your reply.

First of all, your active balance is now €0, is that correct? Sadly, since you have played your winnings, I’m afraid, there is not much we can do for you. Please understand, that the player is the only one responsible for their account, active balance, and all the bets taking place. For future references, please contact us as soon as the issue evolves so we can intervene before it's too late.

Secondly, if you suspected the casino offering a fake game, you shouldn't place bets on it.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Already, I don’t want money back but I suspect the casino will use fake games

Jo, en halua raha takaisin mutta epäilen että kasino käyttää väärennetty pelit

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with this or any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.