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Hello, I have had money in my account for approximately 2 weeks. The website is poorly designed, but I trusted it. They have been giving me all sorts of excuses as to why I can't withdraw my funds. They claim that I am the one cancelling it or that my bank information is incorrect. When I provide them with proof, they tell me that I can only withdraw in the same way that I deposited, specifically through cryptocurrency via Binance. However, even that doesn't work, as it automatically cancels after a few hours, only giving error messages. They have been telling me to wait, with promises of a solution but there has been no resolution. The support team has not been helpful and fails to respond. I don't know how to reclaim my money. I need assistance as soon as possible to recoup my funds. I've made several attempts to withdraw using all possible methods within these 2 weeks, all to no avail.

Buenas llevo con el dinero en la cuenta unas 2 semanas, la pagina esta mal hecha pero confiaba en ella. Me ponen todo tipo de excusas de ya que no me deja retirar. me dicen que yo lo cancelo que yo tengo mal el banco . Cuando les envio pruebas me dicen que solo puedo retirar por como ingrese es decir por criptos por binance exactamente. Entonces no puedo retirar se cancela automaticamente despues de unas horas y me dicen que intente con criptos que tampoco deja solo da errores . me dicen que espero y nada mas que siga esperando . el soporte no ayuda no responde y no se como recuperar mi dinero. Quiero que me ayuden de una vez y pueda recuperar , espero puedan ayudarme a mi problema . (intente retirar con todos los metodos posibles durante 2 semanas y nada).

Dear Bobbyg,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Jokabet Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you made any successful withdrawals from this casino before?

Have you checked if all the data necessary for the cryptocurrency withdrawal are correct?

Did the casino inform you of any technical difficulties with the cryptocurrency provider, or does the problem occur in your account only?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I have not made any other withdrawals.

The data is correct and it does not allow withdrawal with anything, over time it ends up being canceled

3 . Some say that I can only withdraw with the mint that I enter and others that I simply change the way contradict themselves.

No he realizado ningún otro retiro .

los datos son correctos y no deja retirar con nada , con el tiempo se acaba cancelando

3 . Algunos dicen que solo puedo retirar con la menta que ingrese y otros que simplemente cambie la manera se contradicen ellos mismos .

Thank you very much, Bobbyg, for providing all the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Bobbyg,

I am so sorry to hear about your problem with the casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Jokabet Casino representative to join this conversation and participate in resolving this complaint.

Dear Jokabet Casino,

Could you comment on this?

Thank you in advance for providing the information.

Hello, dear all!

Bobbyg, thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you've experienced.

We examined your case in detail and noted that the specialists gave you an answer on April 1st - to withdraw using cryptocurrency. You made the withdrawal via crypto, but on April 2nd you canceled it and unfortunately you have already played your entire balance. Sometimes you have to wait a little longer before your withdrawal is approved. Specialists can process it within 24 hours.

If you have any other question, don't hesitate to contact us.

Best regards,

Jokabet team.

You continue with the same old bullshit; Since you didn't want to pay me, I played it and that's it. I didn't cancel anything, I was you scammers

Que va seguís con la misma mietda de siempre ; como no queríais pagarme lo jugué y ya . No cancelaba nada yo erais vosotros estafadores

Hello Bobbyg,

I am sorry to hear you lost all the funds. I am afraid there is nothing that can be done or investigated from our side. Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.