iWild Casino - Pelaajien kotiutukset perutaan.

The casino at first gave me a huge run around with their KYC protocol. But I’ve played many casinos in the past that also did this, so I wasn’t surprised or confused, I provided everything they asked for, however my main problem was when I went to withdraw money, they initially cancelled all my withdrawals, but then after the KYC stuff, I tried again, and they released a small portion of my winnings. Now it’s been 3 times this week where they just cancel my withdrawal for no reason, and they don’t respond or provide any explanation. Now looking at some of the other complaints on this, and other sites, I can see it is a common theme. This is a very unethical way of operating.

Dear Hawestyle,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you received any reply whatsoever from casino support as to why you can’t withdraw your winnings?
• Is it an internal casino system issue, or it’s related to your account only?
• Is any withdrawal currently pending on your account?
• Which withdrawal methods are available for you and which methods have you tried so far?

Looking forward to hearing from you.

Best regards,

Tomas

Over and over and over again, and this is their protocol so they can get away with never paying, they say, "the payment is in the queue, we have no control over the timeframe that payment is completed’ and then days go by, and the payment is automatically cancelled by their system due to timing out. Then you have to try again. And it does it again. It’s actually a very slick little loophole they’ve found. But it is extremely unethical and greasy. People lose patience and play their wins back to them. I’ve read this by other people about this casino. They should have their gaming license suspended for this type of crap. I am using my e-transfer because that is how I played. I used my chequing account. They need to honour the rules of fairness, it’s that simple. I have 1000 dollars pending. But it will timeout again. And I’ll have to try again, because I refuse to play it all back to them. I REALLY appreciate any help you can give me.

I am actually very surprised that this is allowed to happen, this can’t even be real. How does a casino continue operating when they rip people off like this?? Also, I noticed they replied to a bad review I gave them, and they said "As far as we can see the withdrawal process of our casino is working perfectly fine". It’s just blatant garbage. I look and see that this has happened to countless people. What a scam. How is this casino rated so highly? I will not touch my withdrawal, it will stay in the ‘queue’ forever maybe?

I’ve never seen anything like it. These casinos make a ton of money, how can this be allowed to happen??

I hope Casino Guru can help, this is a joke.

here are just a few of the conversations I’ve had with this casino, after I passed the KYC stuff, I tried to start withdrawing my winnings, and they just keep replying with the same thing, that the payment has been processed and is now the banks problem, but then 2 days go by and it is again ‘auto cancelled’ then I try again, and send an email, and the same thing, over and over and over again.

Im wondering why they would be marked as VERY SAFE when clearly it is not.

Since the last post, the casino has cancelled my withdrawal again, this just keeps happening. It’s actually almost funny how ridiculous this is. I am not going to play the winnings back to them.

Thank you very much, Hawestyle, for providing the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear Hawestyle, 

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in. 

Now, I would like to invite iWild Casino representative to join this conversation. 

Dear iWild Casino, could you please provide more information about this case? 

Looking forward to your reply.