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I deposited with the non-sticky bonus via bank (instant transfer), I hit real money and wanted to withdraw again, unfortunately I can't create a withdrawal request via bank, an error message comes up that I "have to deposit via bank" in order to " to be paid out by bank" but I paid in by bank. The live chat said I should make a 2nd deposit, I did, but the payout via bank doesn't work!

Ich habe mit dem Non-Sticky Bonus eingezahlt per Bank (Sofort Überweisung), ich habe im Echtgeld getroffen und wollte wieder Auszahlen, leider kann ich keinen Auszahlungsantrag per Bank erstellen, da kommt eine Fehlermeldung, dass ich "per Bank einzahlen muss" um "per Bank auszuzahlen" ich habe jedoch per Bank eingezahlt. Der Livechat meinte ich soll eine 2te Einzahlung machen, habe ich auch getan, trotzdem geht die Auszahlung per Bank nicht!

Dear Yasar92,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings? Was your account verified successfully in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Yasar92,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.