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Hello, I have been complaining for 3 weeks and trying to get my money, I have sent everything humanly possible, to verify my account and my identity, but they keep giving excuses that they are checking it, I really find it unusual how long they take to pay, but to receive deposits no problem, I need a solution, I come to think that this casino is a total scam, the worst casino I have ever seen

Hola llevo 3 semanas reclamando y tratando se sacar mi dinero, he mandado todo lo humanamente posible, para verigicar mi cuenta y mi identidad, pero siguen dando escusas que lo estan revisando, de verdad encuentro insolito lo que se demoran en pagar, pero para recibir depositos ningun problema, necesito una solucion, llego a pensar que este casino es una estafa total, lo peor en casino que me a tocado conocer

Hello Paula,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Hello Casino. Please allow me to ask you a few more question before we would move forward.

Is this your first withdrawal request in the casino? Since when exactly are you trying to verify your account? Did you use any bonus to accumulate your current winnings?

What excuses did the casino give you for the delay?

Looking forward to your answer.

Regards,

Nick

Dear Paula,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

Regards,

Nick

The complaint will be now rejected for the above mentioned reason.