Helabet Casino - Pelaajan kotiutusyritys hylätään toistuvasti.

I made a deposit and received a bonus, which I was able to redeem, but when I tried to withdraw, it initially showed 'approved' but then switched to 'rejected' within minutes. I was denied by the operator. I contacted live support and they advised me to use a different deposit method. I did so and wagered the deposit, but the error persists. They are also not responding to my emails. It's a huge scam.

Hice un depósito y me dieron el bono, lo pude canjear pero al momento de retirar me sale aprobado al principio y a los minutos me sale rechazado, denegados por el operador, me he comunicado con el soporte en vivo y me dicen que deposite con otro método y lo hago y apuesto el depósito y sigue saliendo el error, tampoco contestan los correos, es una tremenda estafa

Hello angxrx,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Helabet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

I already have the account verified, I did it on January 16.

They gave me the first deposit bonus which I was able to redeem, so I made some bets with the deposited money and the money already redeemed from the bonus.

I've been trying to communicate all day but they only give vague and unreasonable answers, sometimes they didn't even answer me.

They told me that it was a technical problem (which is not true) and then they told me by email, everything was bad from the beginning.

Ya tengo la cuenta verificada, lo hice el día 16 de Enero.

Me dieron el bono de primer depósito el cual pude canjear, así que hice algunas apuestas con el dinero depositado y el dinero ya canjeado del bono.

Estuve tratando de comunicarme todo el día pero solo dan respuestas vagas y no razonables, algunas veces ni me contestaban.

Me decían que era problema técnicos (el cual no es cierto) y después que me comunicará por correo, todo mal la atencion desde el principio.

Hello angxrx,

If you did request the withdrawal before the verification, it might have been rejected for that reason. Can you please forward the communication between you and the casino regarding this case to nikolas.b@casino.guru?

Dear angxrx,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.