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On 6th of January, ggbet.com blocked my account after making a deposit of 450 usd, and they refused to refund my balance. This is pure scam. They simply defrauded me!!!!

Hello Consy,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Consy Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Was this your first ever deposit into the casino? When exactly did they block your account? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

No, my account was not verified. They informed me that they have to request documents first, before i submit, and they never did. This was not my first deposit, i had been playing before. They blocked my account on 6th January. Last i spoke to them was after they had blocked the account, to tell them to give me my funds, and they refused to refund.

Hello, no update on this case

Hello Consy,

Did you forward them the documents required for the verification? If you did not, please do it as soon as possible. It is common that the casino blocks the player account until the verification process is finished.

I said they did not request any documents. When they blocked me,i asked them if they needed to do a verification, and they said no, that their decision was final, and they didn't require any verification. And they refused to refund my deposit.

Thank you Consy for all the information provided. I will now forward your complaint to my colleague Tomas (tomas.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi Consy,

I've reviewed your case and fully understand your concerns. I'll try my best to help you with the issue by contacting the casino.

I'd like to ask GGBet Casino to join this conversation and share more information regarding the case.

Can you please provide any reasons why the player's account has been blocked?

Thank you.

Best regards,

Tomas

Hello all,

The player was blocked due to a violation of Rule 10.1.4: "taking part in any criminal activities including money laundering and any other activity with criminal consequences"

Dear Tomas, I have emailed you proof of the player's violations.

Best regards

Dear ggbet casino, i didn't do any of these accusations. I only deposited from my account, played games, and withdrew when i wanted, like every player does. And there is no reason why you should scam me of $450. It is fraudulent!!

You want to close the account, that is very fine, but return my deposit!!!

Dear Consy,

I was provided with evidence supporting the casino's decision. Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified due to breaching the casino's terms and conditions - a violation of Rule 10.1.4. The casino acted correctly and within its terms and conditions.

Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.

If you are not satisfied with the complaint solution, I recommend you consult the gambling authority that the casino is regulated by.

Thank you very much, GGBet Casino Team, for providing information and for your cooperation.

Best regards,

Tomas