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I made a deposit using BITCOIN through an intermediary company called Calypso. They received the payment on the same day I made it, but the casino has been refusing to apply my deposit for more than three days. They only keep telling me to wait 96 hours for my deposit to be processed and to be patient. Can you imagine when other casinos prefer this type of deposit due to its efficiency and speed? I feel frustrated having deposited here, and as of now, I didn't receive any welcome bonus, and my money has been held up by the casino. They only know to tell me to wait 96 hours, or in other words, four days to play. I don't even want to think about how long they will make me wait to withdraw my winnings.

Realice un deposito por medio de BITCOIN la cual se hizo por medio de una empresa intermediaria llamada calypso, ellos recibieron el pago el mismo día que lo realize pero el casino lleva ya más de tres días sin quererme aplicar ese deposito debido a que solo saben responderme que debo esperar 96 horas para que apliquen mi deposito y que sea paciente, se imaginan cuando otros casinos este tipo de deposito lo prefieren por ser tan ágil y rápido, me siento frustrado de haber depositado acá y que hasta el momento no me dieron nada de bienvenida y mi dinero ah quedado restringido por parte del casino el cual solo saben decir espere 96 horas osea 4 días para poder jugar, no quiero ni pensar que tiempo me darán de espera para retirar mis ganancias.

Dear franilhdez, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Dear franilhdez,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I've been waiting for 10 days now and the casino is not applying my deposit and this time they don't even give me a waiting time, they just tell me that my case is being studied by the financial department and they don't want to give me anything to compensate for my long wait. wait.

Ya llevo 10 días y esperando y el casino no me aplica mi depósito y esta vez ni si quiera me dan un tiempo de espera, solo me dicen que mi caso está siendo estudiado por el departamento financiero y tampoco quieren darme darme nada para compensar mi larga espera.

Has your deposit been credited to your casino account yet or has it been transferred back to your bank account? Please let me know if we should intervene.

Dear franilhdez,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It was already accredited, however I did not receive any apology from them, the truth is they were very bad to me and by playing it I did not gain anything, terrible experience, I do not recommend it at all

Ya fue acreditado sin embargo no recibí ninguna disculpa por parte de ellos , la verdad fueron muy malos conmigo y al iugarlo no gane nada, pésima experiencia, no lo recomiendo para nada

I understand your frustration and I am sorry for your negative experience. Nevertheless, since the deposited amount was credited to your account, I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru