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I deposited at this site with Neteller and won. I have always been using Neteller. I want to withdraw to Neteller but they say it is not available in my country and that I can only withdraw by bank. This is terrible for me because of tax and money transfer regulations in my country. Very hard to do it and the bank will inquire from me and put me on lists, etc.

Neteller was available totally fine when I was depositing and I continue to use Neteller for all the other casinos I play on the internet. The site should facilitate a Neteller withdrawal for me. Maybe they can do it manually.

I tried to comply but I am unable to withdraw to my bank because of taxes and documentation requests from banks in India. So they should pay to the same method that I used to deposit. Bitcoin is also fine.

Dear Quinton,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thank you very much, Quinton, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello Quinton,

I have looked at your case and will try to help you.

I encourage you to set up a Muchbetter ewallet, just like your VIP manager recommends. It's a popular payment method and is accepted in many casinos and usually has good withdrawal speed. I believe it's the best course of action for you. It's only a little inconvenience because most of the modern payment methods are very easy to set up and hassle-free. Be sure to set it up using correct personal information. Once you have it set up, you will need to deposit to the casino at least the minimum amount. Also, please bear in mind, that every time you use a new payment method you might be asked for further verification from the casino. Only after a successful deposit with the new payment method and successful verification, you will be able to withdraw your winnings. Please keep us updated and let us know about the result.

Hello Quinton,

were you able to open a Muchbetter account? Please keep us updated. We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions. The player can reopen this complaint anytime.