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They dont respect their terms and conditions and always delaying my withdraw. since the 22 mars they only withdraw me 600$ from 12000$

Worst casino experience

They keep replying me with the same email answer I feel they scaming me

Pleaee help me withdraw my winning

And where can i make a complaint so this casino loose their license and stop scamming people around

Dear Alcapon83,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Alcapon83,

Have you received your withdrawal from the casino yet?

Dear Alcapon83,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello my dear

I recieved some amounts of my winning

But I prefer to wait until all my winning is withdrawer

Thanks

Sure, could you please clarify how much money you have left to withdraw?

They just closed my account for no specific reason

Casino scamming people

They should be blacklisted and loose their license

Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all. 

Could you please advise if any funds are being held by the casino? If the casino paid out all the winnings and/or no active balance has been withheld, I’m afraid, there’s not much we can do for you. 

Dear Alcapon83,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello my dear

My account is still closed and they dont answer my emails

And i still have 6000 in my account

Have you tried contacting the casino regarding the blocked account? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear Alcapon83,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello my dear

No they still didnt pay me the rest of my winning but its all good thanks

I contacted my bank and they will refund me all my deposits made to this scam casino

Do I understand correctly that you are no longer interested in proceeding with this complaint?

We can stop this case but its not solved this casino are still a scammer

I understand. I will now close this complaint as per your request. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.