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For the past 5 days, I have been trying to withdraw my money. I didn't win the money with any bonus; I won it with my own money. I made a manual withdrawal request, and honestly, I find it highly unethical that no solution has been provided up to today. I'm getting very frustrated. The amount is 2600, and I didn't even win it with a bonus. It shouldn't be taking this long. I have attached evidence of what it tells me and the error that appears when I try to withdraw. Please resolve this and assist me.

Hace 5 dias estoy intentando retirar mi dinero, el dinero no lo gane con ningun bono, lo gane con mi propio dinero, meti un retiro manual y la verdad me parece muy poco etico que no den una solucion al dia de hoy ya me estoy desesperando, es por la cantidad de 2600 ni si quiera lo gane con ningun bono, no deberian de tardar tanto, adjunto evidencia de lo que me dice y el error que me sale cuando intento retirar por favor solucionen y ayuden

Dear Marc445,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika