Gamblemax Casino - Pelaajan useat nostopyynnöt viivästyvät.

I have deposited a total of $100 into gamblemaxcasino and I have winnings of $975236 which I made 10 smaller withdrawal 3 days ago and I haven't received a payment yet. This should be grounds to be sued and never to let someone like this open another fake casino. If we're allowing this bull sheet who is gonna be next? This place has scammed how many ppl already since it's opened with nothing happening so who the hell isn't doing their job huh 🧐😡

Dear jbgraphix03,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

Thank you very much in advance for your reply.

Best regards,

Tomas

No I've had no successful withdrawal. I thought this was a legit site and no I don't know what kyc means, I haven't accumulated any funds from this site, I paid the 50 and another 50 so I could become vip like it states so you get paid faster and nothing. Just states pending which from other complaints on your Page that's all the further it gets

Thank you very much, jbgraphix03, for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. However, I would like to warn you that it seems to be a common practice of Gamblemax Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.

Hello jbgraphix03,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Gamblemax Casino representative to join this conversation and participate in resolving this complaint.

Dear Gamblemax Casino,

Could you state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

Kind regards,

Stefan

if anything i just want my money back that i had deposited please

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

This is honestly b.s. this guy is running a fraudulent website and nothing being done about it

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Stefan, Casino.Guru