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I started playing with my free play 38.00 ,when I won the 4000 I initially won 2000 first and when I tried to withdraw it they said I had to deposit 50.00 first ., I deposited 25 then 25 and then when they got my 50 .00 they all of a sudden came up with I had to get 10 people to sign up before I could withdraw, I’m more worried about getting my 50.00 back it is a scam every time you try to withdraw you have to do something else before you can get your money

Dear desireedehaven420,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise if your account was verified already?
• Was it your first free bonus redeemed in this specific casino?

I agree that the bonus doesn't appear to be user-friendly, despite being free. Nevertheless, upon reviewing the casino website, I observed that this rule is explicitly outlined in the bonus terms (here):

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Yes I was verified and yes I did pay the 50 to be able to withdraw, then I had to have 10 people sign up

Yes it was my first bonus

Hi desireedehaven420,

I sincerely apologize, but if the rules explicitly state that inviting players to the casino is a requirement for withdrawing winnings, we cannot intervene or compel the casino to waive this rule.

Could you please confirm whether your deposited $50 is currently available in your account? Additionally, are you able to cancel the bonus, forfeit the winnings, and utilize at least the deposited $50?

Thank you.

Dear desireedehaven420,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.