Fortune Clock Casino - Pelaaja väittää, että kasino on yrittänyt veloittaa häneltä liikaa.

I tried to deposit 30 euro and my bank informed me that they were trying to take 2450 uk pounds out of my account. Contacted the surport and told me I was wrong! This is not the first time this has happened I think they are a scam website!

Dear Dan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the exchange rate, and 2.450 GBP = approximately 2750 EUR. That’s the only possible connection between those two amounts that I could see. If you have tried to communicate this issue with your bank and with the casino as well, can I consider it resolved? Have you deposited any funds, or you didn’t try afterwards? Were any funds deducted from your bank account? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi, I try to deposit 30 euro then it change it to 2450rup( think that is Russian money) which is right on the exchange rate. But when I confirm the payment I was alerted by my bank that the casino was trying to take £2450.

This is the issue I have. When I contacted customer support they ask for my bank detail plus a screenshot of the alert but for security reasons I cant screen shot any info on the bank app

I’m sorry, were the funds deducted or the transaction didn’t take place after the alert? 

No lucky the bank informed so it didnt go through. But people may not be as lucky as me. It's an issue that needs to be sorted for other people

Dear Dan,

Thank you very much for your feedback. I would recommend sharing your experience in our Forum https://casino.guru/forum, where it will be accessible and visible for more players. 

Do I have your permission to close this complaint? Thank you in advance for your reply.

Yes thank you

After a closer examination, we ended up rejecting this complaint as unjustified. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.