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Player account blocked. Transactions can no longer be viewed. The casino won't give me my loss statement.

Spielerkonto gesperrt. Transaktionen nicht mehr einsehbar. Das Casino gibt mir meine Verlustaufstellung nicht heraus.

Dear user,

I saw your user review submitted on this casino, which provided more detailed views on the subject so hastly described here on the forum.

It says:

"I played at the kingmaker casino and lost a lot in a short space of time. I then learned that every casino must have player protection and that is exactly what I did not see here.

So I asked the casino to give me the appropriate compensation. Because of this, my player account was immediately blocked and I can no longer see my transaction losses. I have written to the casino several times asking them to send me my transactions by email, which they are obliged to do. But I am always just put off. An online casino is not allowed to refuse to play with a player. I have had very bad experiences because of this and therefore steer clear."

You are most likely about to be quite displeased; the casino is not responsible for your losses; you are at least until you inform the casino about the potential gambling issue and hence ask your account to be permanently closed without an option to be reopened. Even in such a case, though, the casino won't give you back your losses.

Responsible or safer gambling limits or tools are not the "excuse" for players to recover losses; these tools help players to maintain balance and prevent losing more than a reasonable sum or budget.

With all due honesty, if you insisted on being refunded for your losses just because you could not see the "player protection," I understand why your account has been closed and further communication is not possible.

Please do not gamble if you do not want to lose. This review, in my opinion, is more about your unhealthy mindset than it is about the unfairness of casinos.

I advise you to become more acquainted with the way things typically operate in order to avoid similar problems: Responsible Gambling Tools and Practices 👈👈

I suppose that I have never heard of "loss statement." Could it possibly be a term related to the GGL requirements for casinos that hold a German license?

I assume that you have a problem with other people's opinions or knowledge. If an account is closed and I can no longer see my transactions, I can ask for them to be released because the casinos are obliged to do so and I have the right to do so, even if I gambled excessively. That's what I'm concerned about and I also have the right to try to get a refund as a goodwill gesture. My opinion, inform yourself first before simply repeating your written statement.

Ich nehme an das sie ein Problem mit Meinungen anderer oder wissen anderer haben. Wenn ein Konto geschlossen wird und ich meine Transaktionen nicht mehr sehe, kann ich diese um Herausgabe bitten da die Casinos dazu verpflichtend sind und ich, auch wenn ich übermäßig spielte das Recht dazu habe. Um das geht es mir und zu versuchen auf eine kulanzbedingte Rückerstattung habe ich auch das Recht dazu. Meine Meinung, informieren sie sich Erst Mal bevor sie einfach ihren schriftlichen Ausdruck wiedergeben.

I apologize, but from the standpoint of fair gambling, I do not think the casino needs to give you a refund based on what you have said thus far. I only meant to explain the negative mindset that could hurt you in the future. Requesting a gesture of goodwill is a form of pleading and, if denied, should not lead to anger. This is my opinion.

The term "loss statement" is another thing I respectfully ask you to explain. For instance, you seem more motivated to stick with your current viewpoint.

But I will not bother you any longer. If you are willing to treat people the way you want to be treated, I will be here for you.

With pleasure! I was in an inpatient addiction treatment facility 400 km from home for 8 weeks. Today I'm going home. I always treat other people well and I would like to be treated well too. Thank you for writing to me in good letters. I am addicted to gambling. It is an illness and unfortunately not pleasant. The casino in question has blocked my account, which is fine. I am only entitled to my data and that is exactly what I have been asking for for a long time. And if you write to me like you are now, then I don't feel harassed. Thank you?

Gerne! Ich war 8 Wochen in einer Suchttherapie stationär 400 km von Zuhause Weg. Heute geht's nach Hause. Ich behandle immer andere Menschen gut und ich möchte auch gerne gut behandelt werden. Ich danke ihnen das sie mir nun in guten schreiben. Ich bin spielsüchtig. Das ist eine Krankheit und leider nicht angenehm. Das benannte Casino hat mein Konto gesperrt, ist ja auch okay. Nur meine Daten stehen mir zu und genau darum bitte ich schon länger. Und wenn sie mit mir so schreiben wie jetzt, dann fühle ich mich nicht belästigt. Danke ihnen?

I wish you only the best! Hold on; take good care of yourself, please. 💚

Happy homecomming!

Thank you very much 👍

Ich danke dir vielmals 👍