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I have deposited to the casino 2184 euros and won 2518 euros. I have also verified account as needed to make deposits over 2000 euros on this casino. Today after played all the bonus offers fully in terms of conditions i tried make withdrawal using trustly and euteller they rejected withdrawal. I used both of this as deposit methods.

Hello Subsbite,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with FansBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Can you please clarify what bonus did you use or send a link of that bonus to us? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

28.10 chat support was available. They answered the problem that part of the winnings 600 euro have to make with euteller and other half 1918 euros with trustly and after that withdrawal got cancelled. They answered this and this is technical difficulty on the system. They also said that they are going to fix that issue as soon as possible. Today i have made another withdrawal and chat support is not available again.

Hello Subsbite,

As your account got verified only a few days ago, and the casino might experience some technical difficulties with the payment provider, I would definitely recommend to wait at least a week for the payments to arrive. We usually recommend to wait even 2 weeks so you are still within a very good time frame.

This case can be closed. They have paid the winnings.

Thank you Subsbite for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick