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I deposited and withdrew and waited 5 business days only to have my withdrawal cancelled they wanted to verify my skrill account which they got in 5 minutes yet they made me wait another 5 business days and today they have cancelled my withdrawal again stating they want my credit card details which they do not need I use eft and skrill this is nonsense what do they want my card details for and the form they want me to fill in is essentially giving them permission to use my card. I would like my money they verified me and my account and do not need my credit card to transfer my money to skrill

Dear Sabelo,

Thank you very much for submitting your complaint and forwarding the relevant screenshot. Could you please advise if the form has been sent to you by the casino or you have downloaded it from the website? How did you deposit funds into your account, which payment method you have used? Was it Skrill only?

For the time being, I would strongly recommend against completing this form, as it is highly unusual to request such detailed card information.

I hope we will be able to help you to resolve this issue as soon as possible and advise you accordingly. Thank you in advance for your reply.

Best regards,

Petronela

I used skrill and eft

Could you please advise if the form has been sent to you by the casino or you have downloaded it from the website? 

Dear Sabelo,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.