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I have been waiting for almost 5 days for my withdrawal, which is still pending, I have already complained in the chat and by email more than 20 times and there is no explanation, on the 12th to 5th day ago they asked again to forward self and document, because I had already done that, it was forwarded and approved, they just need to pay me, but nothing and not even an explanation about it, today they started not answering my emails anymore.

Estou a quase 5 dias aguardando minha retirada que continua pendente ,já reclamei no chat e por email mais de 20 x e não existe explicação ,no dia 12 a 5 dias atrás solicitaram novamente para encaminhar self e documento,pois já havia feito isso,foi encaminhado e aprovado ,só falta mesmo me pagarem ,mas nada e nem uma explicação a respeito, no o dia de hoje começaram a não mais responder meus emails.

Dear cidisouza,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear cidisouza,

Have you received your withdrawal from the casino yet?

Dear cidisouza,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.