Donbet Casino - Pelaajan kotiutusyritys on hylätty useita kertoja.

Account was fully verified. I won some money namely 350 so sent for withdrawal it was rejected and I was told there was problem with my iban , which I know there isn't as I withdrew money on goldenbet with thus iban. I asked what the issue was and they said they couldn't tell me what was wrong just to enter another iban, so I did and yet again money was put back on my account and I was told to upload photo of my card. In the end they rejected 4 times so I ended up playing the winnings because i was never gonna get them.

Dear nicolabrown01,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Sadly, since you have played/lost your winnings, I’m afraid, there is not much we can do for you. The player is the only one responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings. We would like to help, but it is impossible this time.

Please, do not hesitate to let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint.

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear nicolabrown01,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.