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Hello, I have been asking for refunds for more than 2 months and they never arrive, I must mention that the first refund if it arrived by astropay, now I do not receive the refunds by astropay or by bank transfer, another option would be ecopayz but ecopayz did not approve me to open the account , I need a solution from the casino, they do not give me any explanation why the withdrawals do not arrive, only that they approve them but they never arrive, I need to get that money out of there is a lot and it has been going on for a long time.

Hola, tengo mas de 2 meses pidiendo reintegros y nunca me llegan, debo mencionar que el primer reintegro si llegó por astropay, ahora no me llegan los reintegros por astropay ni por transferencia banacaria, otra opción seria ecopayz pero ecopayz no me aprobó abrir la cuenta, necesito una solución por parte del casino no me da ninguna explicación de por que no llegan los reintegros solo que ellos los aprueban pero nunca llegan, necesito sacar ese dinero de ahi es mucho y ya va bastante tiempo.

Dear juansg,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if this were your first attempt to withdraw winnings from this casino? Do I understand correctly that your payment is still pending inside the account after being reversed? Have you been offered any other alternative payment method than ecoPayz to receive your winnings?

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too.

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thank you very much, juansg, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello juansg,

I'm Nick and I'll be assisting you from now on in your complaint. I would like to ask Dafabet Casino to join us and help us resolve the player's issue.

Unfortunately, we haven't receive any respond from the casino yet. Please note that if the casino won't answer us within the next 7 days, the complaint will be closed as unresolved which may negatively affect the casino's rating.

Hello,

Astropay payments are coming to me, I have correctly received 2 payments of ARS $ 42500

Thank you.

Hola,

ya me estan llegando los pagos por astropay, he recibido correctamente 2 pagos de ARS $42500

gracias.

Hello juansg,

How many payments have arrived so far? How much more ARS is there to be withdrawn?

hello nikolas,

I have received 255,000 ARS, I just want to withdraw another 90,000 and leave the rest to continue playing, the problem is that now astropay sent me a message and says that I reached the limit to receive money, I already contacted them. Thanks

hola nikolas,

me han llegado 255,000 ARS solo quiero retirar otros 90,000 y dejar lo demás para seguir jugando, el problema es que ahora astropay me envió un mensaje y dice que llegué al limite para recibir dinero, ya me puse en contacto con ellos. Gracias

Dear juansg,

This looks like will be up to the payment provider now, the money from the casino will be probably sent back to the casino account. Please let us know about your next step and what the payment provider reply to you.

Hello,

I have already requested the payment by astropay again, it is a new month to see if it arrives, I do not know if I have a limit per month or should I request an increase in the withdrawal limit, but I already sent the documents that astropay requested and they are rejected, I do not understand why astropay rejects them.

Hola,

ya pedí de nuevo el pago por astropay, es nuevo mes a ver si llega, no se si tengo un limite al mes o debo solicitar aumento de limite de retiro, pero ya envié los documentos que me solicitó astropay y los rechazan no entiendo por que los rechaza astropay.

Unfortunately we don't have any closer information regarding the payment providers as it is not a casino-player problem anymore. Please let us know if it allowed you to process the withdrawal or otherwise try to use a differenet payment if Astro rejected your documents.

Astropay has already paid me, astropay has monthly limits, everything is fine, they are already paying me, I am already missing 4 payments of 42,500 ARS, and I am going to leave 130,000 ARS in the account, thank you

Ya me pagó astropay, tiene limites mensuales astropay, todo bien ya me están pagando, ya me faltan 4 pagos de 42500 ARS, y voy a dejar 130,000 ARS en la cuenta, gracias

Dear juansg,

I'm glad to hear that the money has arrived. The complaint will be now closed as resolved. Please do not hesitate to contact us if you will come across any other trouble in the future, we will try our best to help you.

Best regards,

Nick

Casino.guru