Daddy Casino - Pelaajan kotiutustavat näyttävät järjestelmävirheitä.

I've been trying to withdraw money for a week, but the withdrawal methods keep showing system errors. I have contacted support and the operators, but no one seems to be able to solve the problem. I managed to withdraw 9000 via bank transfer, but then this option disappeared, and all the other options are showing errors.

Estou a uma semana a tentar levantar dinheiro e os métodos de levantamento deu sempre erro no sistema. Tento falo com o suport e operadores e ninguém sabe resolver o problema. Levantei 9000 por banktransfer e depois essa opção desapareceu e as outras todas dão erro

Dear Fabini91,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Do I understand correctly that you have made one successful withdrawal?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello

As we can see, the player successfully made two withdrawals for the amount of 6 000 EUR on 15.07. If the difficulty is still observed, please let us know.

daddy.casino keeps coming up with new problems so they won't let me withdraw the money I've won. After 3 weeks agr I made a withdrawal request and it's been 72 hours and they've remembered to say that I'm being checked by the security department. I haven't played any more. Which makes me think they're trying to buy me time to spend my money. They say my limit is 9,000 a day, but they only let me withdraw that much a week. And the worst thing is that they can't tell me how long it takes, they just say I have to wait until they want to let me withdraw. This casino should be inspected.

O daddy.casino está sempre a arranjar novos problemas para não me deixarem levantar o dinheiro que ganhei. Ao fim de 3 semanas agr fiz um pedido de levantamento o qual já passou 72h e eles lembraram se dizer que estou a ser verificado pelo departamento de segurança. Isto quando não joguei mais. O que me deixa a pensar que querem ganhar tempo para eu gastar o dinheiro. Pois dizem que o meu limite é 9000 por dia mas so me teem deixado levantar isso por semana. E o mais grave é que não me sabem dizer quanto tempo demora somente dizem que tenho de esperar até que queiram me deixar levantar. Este casino deveria ser fiscalizado.

I haven't been able to withdraw any money for a week and the casino says that the account is being verified when it already has been and I've already withdrawn money after that. I asked how long it would take to resolve the problem and they said they couldn't say. I think the casino is bankrupt

A uma semana que não consigo levantar dinheiro o casino diz que a conta tá a ser verificada quando já o tinha sido e já levantei depois disso. Eu pergunto o prazo para resolução do problema e eles dizem que não sabem dizer. Acho que o casino está falido

the casino can't tell me what it has to check and it hasn't given me an answer or let me withdraw any money for more than six days

o casino não me sabe dizer o que tem de verificar e a mais de 6 dias que não me dá uma resposta nem me deixa levantar dinheiro

Hello!

Thank you for reaching out to us.

We apologize for any inconvenience this may have caused. As we previously communicated, we experienced technical difficulties with the withdrawal process, and we informed you in the chat that a waiting period was necessary.

We have observed that the recent withdrawals you created were subsequently canceled, and the funds were used in gameplay.

Regarding the security department review, as stated in our terms and conditions, we reserve the right to send such withdrawals for verification, which may take some time. Typically, we aim to complete these reviews within five business days or sooner.

Thank you for your understanding.

Hello everyone,

Thank you very much for your replies.

Fabini91, could you please clarify if this is true? How much money do you currently have in your casino account?

Dear Fabini91,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.