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A deposit via Astro Pay made immediately 10€ money was also debited immediately after tan procedure so then I waited 24 hours because in the live chat said it takes so long well I wait and then I see rejected great... no refund received and casino it doesn't matter it's only 10 euros but still...

Eine Einzahlung per Astro Pay Sofort gemacht 10€ Geld wurde auch sofort abgebucht nach tan Verfahren so dann hab ich 24h gewartet weil die im live chat meinten es dauert so lange gut ich warte und dann sehe ich abgelehnt super... keine Rückerstattung erhalten und casino macht auch nix ist zwar nur 10 euro aber trotzdem...

Dear SEB22,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Ok so astro pay thanks

Then we can close

Ok also astro pay danke

Können ja dann schließen

Do I understand it correctly that you wish to close the complaint?

Dear SEB22,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.