CrownCas Casino - Pelaaja on tyytymätön vetäytymisprosessiin.

I have deposited a few times crowncasinolle, 29.5 I made a deposit again and I did kotiututuspyynnön 30/05/2020 at the same casino. the same evening on May 30, 2020 I received an e-mail that the documents and withdrawal have been approved and take 2-3 business days, now it is 4 days and the money does not appear in my account and info@crowncas.com does not reply to my e-mails and customer service . please help 🙁

Olen tallettanut muutamia kertoja crowncasinolle, 29.5 tein taas talletuksen ja 30.05.2020 tein kotiututuspyynnön samalle kasinolle. samana iltana 30.5.2020 sain sähköpostin että dokumentit ja kotiutus on hyväksytty ja kestää 2-3 pankkipäivää, nyt on 4 päivä eikä rahoja näy tililläni ja info@crowncas.com ei vastaa sähköpostiviesteihini eikä asiakaspalvelu totea kuin että he ovat vaan tekninen tuki eivät käsittele kotiutuksia. auttakaa 🙁

Dear Kingpin11, 

Thank you very much for submiting your complaint. Please understand, that several factors such as geolocation, contracts with the payment providers, and even actual situation in the world all have a major influence.

I would recommend you waiting for at least another week. If you don’t receive your withdrawal during this time period, we will try to get in touch with the casino to find out what is going on.

Thank you for your understanding. 

Best regards,

Kristina

7 business days have now passed since the withdrawal request was approved, no reply to the email and no money has been credited to the account

7 pankkipäivää kulunut nyt kotiuttamispyynnön hyväksymisestä, ei vastata sähköpostiin eikä rahoja ole tullut tilille

Thank you very much Kingpin11 for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Have you received any news from the casino about your verification or withdrawal request? Do you have any kind of communication – live chat or e-mail – which you could send us for further investigation? If yes please send it to nikolas.b@guruadmins.com.

I sent you an email

lähetin sulle sähköpostia

Thank you for providing us with evidence relevant to the case. Now I would like to ask CrownCas Casino to explicate the delay of the player’s pending withdrawal.

Unfortunately the casino hasn’t provided any answer on this case yet.

Dear Kingpin11, could you please confirm that your withdrawal is still pending or have you received your winnings already? If it is still pending I would like to ask CrownCas Casino to reply on this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Nick

Casino.Guru