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Good evening ,

I thought to myself if I'm already banned from GAMMIX for incomprehensible reasons why not demand my deposits at craze play back anyway there wasn't even anything at rum at CRAZE PLAY.

please take a look and see if something is possible I am very grateful to you for your work someone has to check these casinos 🥴

Best regards

thiago de souza

Guten Abend ,

habe mir gedacht wenn ich aus GAMMIX schon verbannt bin aus unverständlichen Gründen wieso nicht meine Einzahlungen bei craze play zurück fordern kam sowieso nicht einmal was bei rum bei CRAZE PLAY.

bitte schauen sie sich das einmal an ob da was möglich wäre ich bin ihnen für ihre Arbeit sehr dankbar einer muss diese Casinos ja überprüfen 🥴

liebe Grüße

thiago de souza

Hello Thiagowins,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Craze Play Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise why did the casino group block you? When exactly did that happen? How long have you been plying in this specific casino and when did you get verified?

Looking forward to your answer.

Regards,

Nick

Good evening,

I was excluded from GAMMIX because of the Blu Vegas thing, first it was called player protection association and then it was because of the max cashout..

Kind regards

Guten Abend,

ich wurde aus GAMMIX ausgeschlossen wegen der Blu vegas sache erst hieß es Spieler Schutz Verbund und dann hieß es wegen dem Max cashout..

Mit freundlichen Grüßen

i wasn't verified it happened when i got banned from blu vegas 13 April 18:48 exactly.

rarely played at craze

verifiziert wurde ich gar nicht es ist passiert als ich bei blu Vegas gesperrt wurde 13 April 18:48 genau.

habe bei craze selten gespielt

As currently both cases are handled by me, please forward all the evidence you have from the casino to nikolas.b@casino.guru including e-mails.

Regards,

Nick

Hello, I sent you.

Kind regards

Guten Tag habe sie geschickt.

Mit freundlichen Grüßen

Hello Thiagowins,

Could you please advise where exactly did you send the e-mail or from which e-mail address was it sent? I personally did not receive anything from you yet.

nikolas.b@casino.guru

Hello Thiagowins,

Are you aware that if you are supposed to be blocked from the casino group, you can only receive back your deposited amounts? Did you receive anything back from BluVegas already?

To be honest, I didn't know about blu vegas before that you only get the amounts paid in. but would it then be possible to receive the deposits from craze

Von blu vegas noch nicht wusste ich so vorher ehrlich gesagt auch nicht das man nur die eingezahlten Beträge bekommt. aber wäre es dann möglich die Einzahlungen von craze zu erhalten

Hello Thiagowins,

As this complaint is regarding Craze Play, can you please advise if you had any balance on your casino account there? How much did you deposit in total? Is your account still open?

So there was no more credit on it, a total of €150 was paid in and this account there is closed. I was blocked everywhere by the GAMMIX groups at Blu Vegas because of the blu Vegas thing. It was with the max cashout by and large, I would just like to have it I am entitled to the deposits from craze play back if they block me everywhere

Also es war kein Guthaben mehr drauf eingezahlt wurden insgesamt 150€ und dieses Konto dort ist geschlossen ich wurde ja wegen der Sache mit blu Vegas überall gesperrt von den GAMMIX Gruppen bei Blu vegas war das mit dem Max cashout im großen und ganzen hätte ich nur gerne die Einzahlungen von craze play zurück steht mir ja zu wenn sie mich überall sperren

Hello Thiagowins,

One last question before we would move forward. Could you please advise how much did you exactly deposit since they closed your account on 13th of April? Was it the 150€ or it was only the remaining balance on your account when it got closed?

Dear Thiagowins,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

No, I deposited exactly €150 in all my time that the craze play account was open

Nein habe genau 150€ eingezahlt in meiner ganzen Zeit wo das craze Play Konto offen war

I would like to ask Craze Play Casino to join us and help us resolve the player's issue.

Not sure what kind of complaint is this and honestly im struggling to understand what the issue is too.

The player deposited at CrazePlay and lost all his deposits while wagering games, as it's usually done in a casino.

His last deposit on CrazePlay was €30, done on the 13th of January 2022.

So once again, I can't understand what is the reason of the refund request being made by the player.

Thanks,

Mario

CrazePlay Casino

In order to be able to answer your question in more detail, I would have to know whether craze play is the same casino operator as blu Vegas, if so, I explained why in my first complaint text...

Kind regards

um auf ihre Frage genauer eingehen zu können müsste ich wissen ob bei craze play der selbe Casino Betreiber wie bei blu Vegas ist wenn ja habe ich ja in meinen ersten Beschwerde Text erläutert wieso…

Mit freundlichen Grüßen

To go into more detail, the problem is that I made a deposit of €20 at blu Vegas and asked several times in the chat about the wagering requirement and I was assured that there was no max cashout but that’s not the point at all, it’s okay to craze play I thought to myself because I won 20 k at Blu Vegas and wasn't really allowed to see much of it except 200 € max cashout + ner account lock from all GAMMIX groups which was absolutely absurd the statement (searches cautiously) who would at 20 k don't lose your composure and ask several times in the chat when the money will arrive. ?!!

Anyway, I thought to myself if the same casino operator is behind it, why not ask for my money back?

um genauer drauf einzugehen ist das Problem das ich bei blu Vegas eine Einzahlung von 20€ getätigt habe mehrmals im Chat über die wettanforderung gefragt habe und man mir versichert hatte das es kein Max cashout aber das tut es jetzt auch gar nicht zu sache es geht ja um craze play ich dachte mir dann weil ich bei Blu Vegas 20 k gewonnen habe und davon nicht wirklich viel sehen durfte außer 200€ max cashout + ner Konto Sperre aus allen GAMMIX Gruppen die absolut Absurt war die Aussage ( sucht verhalten ) wer würde bei 20 k nicht die Fassung verlieren und im Chat mehrmals fragen wann das Geld ankommt. ?!!

jedenfalls dachte ich mir wenn dort der selbe Casino Betreiber hintersteckt wieso nicht mein Geld zurück verlangen ??

Sorry but BluVegas and CrazePlay are two different casinos that just share the same license.

As a CrazePlay representative, since both casino operations are not related, I regret to inform you that we cannot give your deposit back since all your deposits where legitimately wagerd at our casino and your reasoning does not substantiate any possible refund.

Whilst wishing you all the best, I would like to invite CasinoGuru to review my reply and to understand that there is nothing we can do for this particular case.

they can close the case if they are completely different bosses just sharing the same license

sie Können den Fall schließen wenn das komplett verschiedene Chefs sind die sich nur die selbe Lizenz teilen

Thank you Craze Play Casino for the clarification. Wanted to make sure that the player gets a feedback from your side not just from ours in order to avoid any further misunderstanding.

The complaint will be now closed.

Best regards,

Nick