Cloudbet Casino - Pelaajan saldo mitätöitiin.

I had made 700 usdt from binace to cloudbet, wheni try to login my account its been disable so i send email to support team they asked me to do kyc, after i done kyc cloudbet said they not allow china country to open account so they closed my account and not refund my money, this is ridiculous, i will upload some screenshoot 

700 usdt deposit TXID:

0x03113640395acfce9a37c7d99c7b151b3b0cd8cb19fae2786324d539d1610059

Hello CCC555,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Cloudbet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when did you register into the casino? Was there any country selection available during the registration? What is your current balance on your casino account and how much did you deposit in total there?

Looking forward to your answer.

Regards,

Nick

Hi

i forgot when i registered back to 2019 or 2020, for which country maybe china and i had deposit over 10k usdt, i cant access my account anymore but the balance should around 700 usdt

Can you please clarify why did you chose China as the country of registration - are you from China or were you living there at the time of the registration?

yes, i live there, and no problem for playing, suddenly i got banned i made deposited

Hello CCC555,

Can you please advise how was you able even to register from China? If you try to access the casino site from that location it blocks you and you should not be able to even register there.

Please note that if you used false details or tried to avoid the restriction, the casino had every right to void all of your balance.

Dear CCC555,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.