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Hello, I am encountering an issue since I am unable to withdraw my funds. When I attempt to withdraw, it mentions that I must play more, specifically 347.201 clp. I did so, I played and yet it still indicates that I need to continue gambling. The customer service has not resolved anything at all, they just keep me waiting and I urgently need that money!

Hola, tengo un problema ya que no puedo retirar mi dinero, al momento de querer retirar me dice que debo jugar más, específicamente 347.201 clp, lo hice, lo jugué y aún así me sigue apareciendo que debo seguir jugando. En el servicio al cliente no me han resuelto absolutamente nada, sólo me hacen esperar y yo necesito ese dinero de manera urgente!

Dear Vlinee17,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello! Thank you for the prompt response, but my problem does not correspond to that, the casino does not let me withdraw, I have already withdrawn before and had no problem. But now that there have been some profits it prevents me from doing so.

Hola! Gracias por la pronta respuesta, pero mi problema no corresponde a eso, el casino no me deja retirar, ya he retirado anteriormente y no tuve problema. Pero ahora que hubieron algunas ganancias me lo impide.

In case you can modify the reason for my complaint please, since it is urgent to be able to withdraw

Por si pueden modificar el motivo de mi queja por favor, ya que es urgente poder retirar

Thank you for the information. Could you please specify if you played with or without an active bonus? Could you please send me the screenshot of what you see when you try requesting a withdrawal?

Hello, I did not play with any bonus, only with my deposit. When requesting the withdrawal of my money, I get the message that I should play more. I did it with the amount they asked for and they still won't let me withdraw, I attached a message.

Hola, no jugué con ningún bono, solamente con mi depósito. Al solicitar el retiro de mi dinero me aparece el mensaje que debo jugar más. Lo hice con la cantidad que me pedían y aún así no me dejan retirar, adjunto mensaje.

Could you please advise how much money you deposited? According to the Terms and Conditions:

4.5 You agree that before requesting a withdrawal of any deposited funds, you should place bets at least cumulatively equal to one time the amount deposited. This rule applies to each deposit you make.

I deposited $100,000 and bet everything, in fact I now have less money left and it keeps telling me that I should play, I have already lost more than half again and it still won't let me withdraw.

Deposité $100.000 y aposté todo, de hecho ya me queda menos dinero y me sigue apareciendo que debo jugar, ya he perdido más de la mitad nuevamente y aún así no me deja retirar.

Thank you very much, Vlinee17, for your cooperation. I'll try my best to help you resolve the issue by contacting the casino. However, I would like to warn you that it seems to be a common practice of CBet Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.

I’d like to invite a representative of CBet Casino to join the conversation and participate in the investigation of the case. Could you please explain why the player is requested to wager so much money?

Hello, thank you very much for trying but I already lost everything again, since they asked me to bet an amount of money and they never gave me a solution.

Hola, muchas gracias por intentarlo pero ya perdí todo nuevamente, ya que me pidieron apostar una cantidad de dinero y nunca me dieron solución.

I'm really sorry about that. Since you've lost your balance, this complaint will now be rejected. Thank you for your understanding, I apologize we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Moreover, I humbly recommend you choose a safer casino to play at. You may find our list of the safest casinos accepting the players from your country here: https://casino.guru/top-online-casinos