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The casino always claims there are problems with the payout. They played the whole game with me 3 times, each time until I gambled away the money at some point. Not this time. Allegedly there are problems with the payout with the credit card. When I switch to bitcoin Are there problems with the bitcoin payment. Every time the same. Trying to withdraw my money for 6 days now without success... I am fully verified and it has only worked 1 payment with the 1 payment so far. Nothing works here anymore and you will only put off in the chat.

Das casino behauptet jedesmal es gäbe probleme bei der auszahlung.das ganze spiel haben sie schon 3 mal mit mir gemacht jedesmal solange bis ich das geld irgendwann verspielt hatte.Diesmal nicht.Angeblich gibt es probleme bei der auszahlung mit kreditkarte.wenn ich wechsel auf bitcoin gibt es probleme mit bitcoin auszahlung.jedesmal das gleiche.Versuche nun seid 6 Tagen mein geld abzuheben ohne erfolg...ich bin voll verifiziert und es klappte bisher nur 1 auszahlung bei der 1 einzahlung.seid dem klappt hier gar nix mehr und man wird nur vertröstet im chat.

Dear kokatroll,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thank you very much, after several attempts it worked today. bitcoin payout was previously rejected as an alternative 4 times as wrong payment. But I didn't give up and told the support that I'm looking for help here, and lo and behold, all of a sudden it worked the bitcoin payout through. thanks a lot anyway. i will definitely play in another casino in the future.

Vielen dank,nach mehrmaligen versuchen hat es heute geklappt.bitcoin auszahlung wurde vorher als alternative 4 mal abgelehnt als wrong payment.ich habe aber nicht locker gelassen und beim support auch gesagt das ich mir nun hier hilfe suche ,und siehe da,auf einmal ging die bitcoin auszahlung durch.trotzdem vielen dank.ich werde in Zukunft auf jedenfall in einem anderen casino spielen.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, kokatroll, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru