Casinoly - Pelaajalla on kotiutusongelmia.

Refund of 449 euros and on the same spin with a 3 euro bet, a bonus was also received.

449 ευρώ επιστροφή και στο ίδιο Σπιν με ποσό 3 ευρώ πάτημα μπήκε και μπόνους 

Dear Geostaik,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Casinoly. I’m afraid that based on your current description it is not possible to determine what your complaint is about and I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

While I was in the game and I was playing it suddenly gave me a refund of 449 euros in one click and as it fell 3 scatters appeared and a bonus was entered. At that moment the game threw me out and whenever I tried to enter again it gave me an error (wrong game code) I sent a message and they tell me there is an issue with pragmatic play but if your winnings/bonuses are not returned in 24 hours Message us again since then it has been 2 days (48 hours) and when I message it says we are still processing your issue you will be notified via my email they had said that the pragmatic play games are temporarily down and that they will be back on thursday (yesterday) i sent a message yesterday and they said for saturday 9/14 that they will be back on...the question is when i come back on saturday if they come back will I ever start these games again from where I left off? i.e. the return of 449 euros and a bonus with a 3 euro deposit...

Ενώ ήμουν στο παιχνίδι και έπαιζα ξαφνικά μου έκανε σε ένα πάτημα μια επιστροφή των 449 ευρώ και καθώς έπεφταν εμφανίστηκαν 3 scatters και μπήκε μπόνους.εκεινη την στιγμή το παιχνίδι με πέταξε έξω και όποτε προσπαθούσα να ξαναμπώ έβγαζε σφάλμα (λάθος κωδικός παιχνιδιού) έστειλα μυνημα και μου λένε ότι έχει θέμα η pragmatic play αλλά άμα δεν επιστρέφουν τα κέρδη σας/μπονους σε 24 ωρεσ Να μας ξανά στείλετε μυνημα από τότε έχουν περάσει 2 μέρες (48 ώρες) και όταν στέλνω μυνημα λέει ακόμα επεξεργαζόμαστε το ζήτημα σας θα ενημερωθείτε μέσω email μου είχαν πει ότι τα παιχνίδια της pragmatic play είναι προσωρινά εκτός λειτουργίας και ότι θα επανέλθουν την πεμπτη(χθες) έστειλα μυνημα χθες και μπυ είπαν για το Σάββατο 14/9 ότι θα είναι ξανά εντός λειτουργίας…η ερώτηση είναι ότι όταν ξαναμπώ το Σάββατο αν επανέλθουν ποτέ τα παιχνίδια αυτά θα ξανά ξεκινήσω από εκεί που έμεινα;δηλαδή την επιστροφή των 449 ευρώ και ένα μπόνους με 3 ευρώ πάτημα…

While I was in the game and I was playing it suddenly gave me a refund of 449 euros in one click and as it fell 3 scatters appeared and a bonus was entered. At that moment the game threw me out and whenever I tried to enter again it gave me an error (wrong game code) I sent a message and they tell me there is an issue with pragmatic play but if your winnings/bonuses are not returned in 24 hours Message us again since then it has been 2 days (48 hours) and when I message it says we are still processing your issue you will be notified via my email they had said that the pragmatic play games are temporarily down and that they will be back on thursday (yesterday) i sent a message yesterday and they said for saturday 9/14 that they will be back on...the question is when i come back on saturday if they come back will I ever start these games again from where I left off? i.e. the return of 449 euros and a bonus with a 3 euro deposit...

Ενώ ήμουν στο παιχνίδι και έπαιζα ξαφνικά μου έκανε σε ένα πάτημα μια επιστροφή των 449 ευρώ και καθώς έπεφταν εμφανίστηκαν 3 scatters και μπήκε μπόνους.εκεινη την στιγμή το παιχνίδι με πέταξε έξω και όποτε προσπαθούσα να ξαναμπώ έβγαζε σφάλμα (λάθος κωδικός παιχνιδιού) έστειλα μυνημα και μου λένε ότι έχει θέμα η pragmatic play αλλά άμα δεν επιστρέφουν τα κέρδη σας/μπονους σε 24 ωρεσ Να μας ξανά στείλετε μυνημα από τότε έχουν περάσει 2 μέρες (48 ώρες) και όταν στέλνω μυνημα λέει ακόμα επεξεργαζόμαστε το ζήτημα σας θα ενημερωθείτε μέσω email μου είχαν πει ότι τα παιχνίδια της pragmatic play είναι προσωρινά εκτός λειτουργίας και ότι θα επανέλθουν την πεμπτη(χθες) έστειλα μυνημα χθες και μπυ είπαν για το Σάββατο 14/9 ότι θα είναι ξανά εντός λειτουργίας…η ερώτηση είναι ότι όταν ξαναμπώ το Σάββατο αν επανέλθουν ποτέ τα παιχνίδια αυτά θα ξανά ξεκινήσω από εκεί που έμεινα;δηλαδή την επιστροφή των 449 ευρώ και ένα μπόνους με 3 ευρώ πάτημα…

While I was in the game and I was playing it suddenly gave me a refund of 449 euros in one click and as it fell 3 scatters appeared and a bonus was entered. At that moment the game threw me out and whenever I tried to enter again it gave me an error (wrong game code) I sent a message and they tell me there is an issue with pragmatic play but if your winnings/bonuses are not returned in 24 hours Message us again since then it has been 2 days (48 hours) and when I message it says we are still processing your issue you will be notified via my email they had said that the pragmatic play games are temporarily down and that they will be back on thursday (yesterday) i sent a message yesterday and they said for saturday 9/14 that they will be back on...the question is when i come back on saturday if they come back will I ever start these games again from where I left off? i.e. the return of 449 euros and a bonus with 3 euros bet

I sent to you message and it said me that I have pending approval

Hello Geostaik,

We would like to update you that due to Nick, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Nick has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Nick will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

ok thank you I hope a solution is found because it has been many days

εντάξει σας ευχαριστώ ελπίζω να βρεθεί λύση γιατί έχουν περάσει παρά πολλές μερες

I took only the 3 euro bet back😂 my 449 euro and 3 euro bonus just disappeared….

Hello Geostaik,

Could you please forward any relevant communication along with your game history in Excel format to nikolas.b@casino.guru? Please advise the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Regards,

Nick