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I played at casinoin casino, I won 3400€ and when I go to withdraw my winnings they reject with no reason my withdrawals. I don’t recommend this casino to nobody.The live chat trying to avoid me to verify my account and said false reasons to me to don’t verify.have passed 2days and still wait

Dear Manolis1111,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I have made immediate withdrawal requests in the past. The specific company did not want identification and on my own initiative I told them to identify me so that the withdrawals would not be delayed. I have sent them all the documents. The deposit was made by Skrill and they also asked me for the cards that I put the money in skrill. still waiting. I have also sent them all the deposit receipts from skrill. I have earned my profits without bonuses. I have made many withdrawals in the past with this company and I preferred it for the fast withdrawals .I also have the evidence if you need it

Εχω κανει επιτηχημενες αναληψης στο παρελθον αμεσα κιολας.η συγκεκριμενη εταιρεια δεν ηθελε ταυτοποιηση και με δικια μου πρωτοβουλια του ειπα να με ταυτοποιησουν ωστε να μην αργησουν οι αναληψεις.τους εχω στειλει ολα τα εγγραφα.η καταθεση εγιναν απο σκριλλ και μου ζητησαν ακομα και της καρτες που εβαλα τα λεφτα στην σκριλλ.ακομα περιμενο.τους εχω στειλει και ολα τα αποδηκτικα των καταθεσεων απο την σκριλλ.τα κερδη μου τα εχω κερδισει χωρις μπονους.εχω κανει πολες αναληψης στο παρελθον σε αυτην την εταιρεια και την προτιμουσα για της γρηγορες αναληψης.εχω και τα αποδεικτικα αν τα χρειαζεστε

Thank you for your reply, Manolis1111. Could you please advise when exactly you made the last successful withdrawal and how many days did it take to be processed? Did you use the same withdrawal method in the past?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Last withdrawal was 30/09/2023

€400.19

I used the same withdrawal method in the past. and the withdrawal was done in 10 seconds. I'm still waiting for the withdrawal of €3400 and they're harassing me. I've sent all the necessary identification documents that they asked for and I'm still waiting.

Τελευταια αναληψη ηταν 30/09/2023

400,19€

Χρησημοποιησα την ιδια μεθοδο αποσυρσης και στο παρελθον.και η αποσυρση εγινε σε 10 δευτερολεπτα.ακομα περιμενω την αναληψη 3400€ και με ταλεπωρουν.εχω στειλει ολα τα απαραιτητα εγγραφα ταυτοποιησης οτι μου ζητησαν και ακομα περιμενω.

Thank you very much, Manolis1111, for your cooperation. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear Manolis1111,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Casinoin representative to join this conversation and participate in resolving this complaint.

Dear Casinoin,

Could you state why the player's withdrawal has not yet been paid out and when he can expect the payment? Is there any reason why the player's withdrawal was rejected?

Thank you in advance for providing the information.

Kind regards,

Stefan

My account verified and my withdrawals done.thank you all

Dear Manolis1111,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Kind regards,

Stefan