Casinoin - Pelaaja kamppailee vetääkseen tasapainoaan.

I started to play without bonus. I made a deposit of 200 euros and I was playing while, after some time I wanted to withdraw 300 euros but they rejected the withdrawal. However i continue to play. I lost it and deposited it again and again. On the 22.12.2022 I wanted a new withdraw for 500 euro, they refused my payment and wanted additional documents. I sent them everything they wanted and after 10 emails and 15 days after I received the money. On the 11.02 I want to withdraw a new 500 euro, but they again refuse the payment. When i asked them why you did not pay me they answered me: I have escalated your question to the relevant department and as soon as we receive an answer, we will immediately notify you... And from 12.02 until now I did not have an answer.

Hello zhivko550,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casinoin. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

My account is verified on 08.12, i sent them photos of my ID, photos of my revolut account and photo of me with my ID in hand and in backround open their website. After the second witthdrawal attempt they want a statment with my card transaction.

I have never used a bonus on their site

On 20.02.2023 i asked them again what happend and when they will respond me, why they refuse my withdrawal.

They answered me:

Hello,

I apologize for the inconvenience caused.

I have sent a notification to our specialists in order to try to speed up the process.

We truly appreciate your patience and understanding.

Please let us know if there is anything else we can help you with.

Hello, i would like to thank you a lot.

Everything now is fine, they paid me every thing that i want to withdraw.

Thank you again.

Thank you zhivko550 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick