Casinia Casino - Pelaajan tili on suljettu.

Account closed without reason

Account chiuso senza motivo

Dear omarfalasca,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please confirm if you passed the full KYC verification?

How long have you been playing in this casino?

Have you accumulated your winnings with or without an active bonus?

What types of games did you play? Were they slots, live casino games, or did you participate in sports betting?

What was the balance in your account when the casino closed it?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika