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Hot casino stole my winnings when I try to withdraw them or 17,161

El casino caliente me robo mis ganancias cuando intente retirarlas or 17,161

Dear chicharop858,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. How long have you been playing in this casino? Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Has the casino given you an exact reason your winnings were withheld?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Dear chicharop858,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.