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Withdrawal time is way too long!!!!!

Dear dbjjfs2nsj, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Withdrawals can sometimes take several days or even weeks to be fully processed. This means that it may take some time before the money appears in your account. We advise all players to be patient and wait at least 14 days after requesting a withdrawal before filing a complaint.

Can you please provide us with the exact date of your withdrawal request? Additionally, have you successfully made any withdrawals in the past?

We appreciate your response and thank you once again.

Best regards, 

Kristina

Dear dbjjfs2nsj,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.