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I won a booi free spins bonus, after doing the rollover and having approximately 160 reais, I put 100 reais for withdrawal. With the negative and the need for verification, I started the process of sending the images. All of them with "help" from the support, always trying to correct what was indicated. As it turns out, I have sent multiple images, all showing my face, my ID and casino login as requested - some of the images attached. However, all were rejected. For "A" or "B" reasons, even if those don't make sense, like the case where they informed me that my finger was above my date of birth, but in fact it was covering the year in which I got my first driver's license, only (given that which has no value to the casino). When I only requested that they release my withdrawal of 100 reais (REAL VALUE), this was again denied. There are no more different ways to capture the images, the image is in the highest quality of a s22 cell phone from 2022. Since, by minimally approaching the images, it is possible to visualize all the information clearly.

Ganhei um bônus de rodadas grátis da booi, após fazer o rollover e ficar com 160 reais aproximadamente, coloquei 100 reais para saque. Com a negativa e a necessidade de verificação, iniciei o processo de envio das imagem. Todas ela com "ajuda" do suporte, sempre buscando corrigir o que era indicado. Ocorre que enviei várias imagens, todas mostrando meu rosto, meu documento de identificação e o login do cassino, como solicitado - algumas das imagens em anexo. Contudo, todas foram rejeitadas. Por motivo "A" ou "B", mesmo que esses não fizesse sentido, como o caso que informaram que meu dedo estava encima da minha data de nascimento, mas na verdade estava tampando o ano que realizei minha primeira habilitação, apenas (dado esse que não tem valor algum para o cassino). Quando solicitei apenas que liberassem meu saque de 100 reais (VALOR REAL), esse novamente foi negado. Não tem mais maneiras diferentes de bater as imagens, a imagem está na máxima qualidade de um celular s22 de 2022. Sendo que, aproximando minimante as imagens, é possível visualizar todas as informações nitidamente.

Hello ClodoaldoSidral,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Booi Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Dear ClodoaldoSidral,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.