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The mistake is a casino mistake the dates don't align it's not the withdrawal request date seen as viewable it's the withdrawal cancellation date and that's how they think they are right to say terms and conditions breached when in true fact your winnings are legit question it get your info and proof together and attack claim your win casino is in wrong it's casino mistake expose them and swim in the moolaahh true fact I found the fault up to U what ya do thank me with a couple hundred when U get it $$$$$$$

Hi,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Petronela

Hello,

Thank you for your quick reply. Do I understand it correctly that your withdrawal has been cancelled? I’m sorry but I still don’t understand the reason. Is there any relevant communication that you could forward to petronela.k@casino.guru? Thank you in advance.

Hello,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.