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Hello, I have been using this casino for sports betting for about a month, everything was great until they limited me, I don't know their reasons, I tried to ask and they never accepted that they had limited me, therefore I stopped betting and decided to withdraw my winnings from that casino, and that's where the problem begins, now I wanted to withdraw what was left of the money and I wanted to do it by bitcoin as I had done before without any problem but now they deny me the withdrawal and tell me to do it by bank transfer, the problem with the bank transfer is that they charge me 30 dollars for that transaction and here in Peru at least it is a lot of money, I chatted with a representative and explained that I had already withdrawn that way before and he only told me that if I enter my money with card I can only withdraw it by transfer after 1000 turns and I even sent him a capture of the withdrawal history and after 1000 more turns he tells me that suddenly they were wrong.

I entered this casino because of the various withdrawal options that they allow me to do but now it seems to me that since I am already limited I am an unpleasant client for them and they put obstacles in my way to make my withdrawal.

Thanks for your time.

Those are the captures of the withdrawal that I made and part of the chat with the representative.

Hola, tengo un mes aproximadamente que uso este casino para apuestas deportivas era todo genial hasta que me limitaron, sus razones no las se, trate de preguntar y nunca me aceptaron que me habian limitado, por ende de je de apostar y decidi retirar mis ganacias de ese casino, y ahi empieza el problema, ahora he querido retirar lo que queda de dinero y lo quize hacer por bitcoin como ya lo habia hecho antes sin ningun problema pero ahora me niegan el retiro y me dicen que lo haga por tranferencia bancaria, el problema con la transferencia bancaria es que me cobraran 30 dolares por esa transacccion y aca en Peru al menos es mucho dinero, chatee con un representante y le explique que ya antes habia retirado de esa manera y solo me decia que si ingrese mi dinero con tarjeta solo puedo retirarlo por transferencia despues de 1000 vueltas y hasta le envie una captura del historial de retiros y despues de 1000 vueltas mas me dice que derrepente se equivocaron.

Yo entre a este casino por las variadas opciones de retiro que dejan hacer pero ahora me parece que como ya estoy limitado soy un cliente no grato para ellos y me ponen trabas para hacer mi retiro.

Gracias por su tiempo.

esas son las capturas del retiro que hice y parte del chat con el representante .

Dear joacofokavtr,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise whether you accumulated these winnings with a deposit made via credit card?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

Thank you in advance for your reply.

Best regards,

Kristina

Hello Cristina, yes, the deposits I made were only made through my card, but as I was saying, I have withdrawn through my wallet, but now they tell me that I can only do so by bank transfer, and no matter the amount, the bank will charge me 30 dollars. I only have those 2 screenshots where the withdrawal and part of the chat appear.

thanks Christina.

hola Cristina, si los depositos que hice solo los hice mediante mi tarjeta pero como te decia si he retirado mediante mi wallet pero ahora me dicen que no puedo mas q solo por transeferencia bancaria, y no importa el monto el banco me cobrara 30 dolares. solo tengo esas 2 capturas donde sale el retiro y parte del chat.

gracias Cristina.

Thank you very much joacofokavtr for your reply. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Dear joacofokavtr,

I have looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Bodog Casino to the conversation to participate in the resolution of this complaint.

We would like to ask Bodog Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Dear joacofokavtr,

I tried to get in touch with the casino repeatedly but had no success. I’m afraid, there is not much that can be done without cooperation from its side. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. In the meantime, I recommend you to contact the Curacao Gaming Authority (https://verification.curacao-egaming.com/validateview.aspx?domain=bodog.com) and submit a complaint to them. It has more options and tools to help players. Let me know how they replied (peter.m@casino.guru). I wish I could be of more help.

Best regards

Peter