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My problem I why is it that I can’t get part of my winnings from a900 cad hit, the casino representative was claiming that all the balance I had was all bonus money, everything including my own money, so I just played with everything until It’s al gone, I took the bonus which o35% of 50 cad , which is about 17 cad, but when I checked my balance all of my balances were in the bonus money, I didn’t have any money on my cash account, the representative told me that I was going to be charged with the bonus money, I lost a total of more or less 1100 cad fro the same casino yesterday onlly, the same day I rear your review on the site

Dear CesarF55,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I apologize, but I am not sure I understand the issue correctly. Could you please elaborate? Is the main issue that your deposit was transferred to your bonus balance?

Could you also clarify the dispute value (Can$500)? How much money is currently left in your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Madam , I was talking about the money I am trying to withdraw from the more than 900 CAD, the balance of my game the gate of Olympus , I hit the good one and had a balance of more than 900, so I tried to withdraw 500, cause I figured that was enough since I only had 17 CAD as a bonus, or 35% of 50 cad that I deposited, but upon checking with your representative, I was told to check my balance at the balance section, but when I checked, I have 0 balance and all that was in the bonus money, she said kneed to bet 570.25 so since I cannot withdraw any amount I just bought 240 worth of bonus twice, I don’t know how you guys compute the play through but the way I look at it, I was robbed because the balance was all in the bonus money, not even the amount of my deposit was not there, you could see my deposit for one day it’s over a1000 dollars, so you juts lost a good player, but

I didn’t have any problem with spin casino regaining withdrawals, so it’s this site’s only my reason to play in your casino, they were claiming that your casino is a trusted casino, I bet you they can truin your business if you’re not going to fmdo something about that I even got a 5000 withdrawal from zSpin Casino

I know that you could see it on your records from when I registered in your casino, the money I deposited and the money I tried to withdraw

i hope this is enough explanation for your question, and maybe you can help me get back part of my money, and please let your representatives have a ready answer to the inquiries before a player could start playing, the representative I was dealing with yesterday seems not ready to answer my question z, this was all from yesterday, but the representative I was talking to thio morning was more knowledgeable with his job, about the balaoone, I had 66 ccentd as balances for

Hello, I’m sorry to bother you but,I haven’t received any reply regarding my complaint about my account and I haven’t been able to resolve the issue with my own deposit

Thank you for your reply, CesarF55. First of all, let me clarify that I work for Casino.guru and not the BluVegas  Casino. Casino.Guru is an independent online casino database that acts as a mediator in resolving players’ disputes. I do not have access to your account and I didn't read conversations between you and the support.

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear CesarF55,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.