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An account with an amount of approximately 3,000 dollars was blocked. When I contacted support for an explanation, they said that the account was blocked due to abnormal activity. Nobody gave detailed explanations. Verification was not requested. Played on this site version https://www.bk8thaiclub.com/th-th/home

Dear Amadei,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)? Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

hello, I won't say exactly, but the account has been registered for more than half a year. No one sends me a verification request even after being blocked. I bet on sports. Winnings have been accumulated without a bonus

Thank you very much, Amadei, for your reply. Since you have confirmed that the issue is purely related to sports betting, I’m afraid we won’t be able to help you.

I’m truly sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. As I mentioned earlier, since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint in the end. I really wish I were of more help.