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I have deposited well over $10000 to this casino with no issue when I have tried to request my funds to be withdrawn they have declined my withdrawal even after providing proof of adress,photo id,bank statements, utility bills. They do not let you cash in!

Dear jordankane26,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Have you received any confirmation regarding successful verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

all my document have been approved and I was still declined withdrawing funds I played through my bonus for my first win through free spins I tried withdrawing $1600 to my bank account and was declined I also tried withdrawing through cryptocurrency and was declined

I have attached proof

Thank you for your reply, jordankane26. I see that one of your documents has been rejected. Could you please clarify which document it was? Have you received any explanation from the casino clarifying why was the document rejected?

Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

I have tried emailing your the reference you sent me and have had no response only a bonus code sent to me if I deposit more money.

I apologize, but I don't understand your last message. Could you please clarify it?

Dear jordankane26,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Ok, but I still don't understand your previous message, and posting the same screenshots repeatedly without proper explanation is not very helpful.

Dear jordankane26,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I don’t understand what it is that you provide ? I have explained that bizzo casino

has refused to pay me everyday I tried to withdraw funds. I provided evidence of this through the screenshots I have uploaded.

On May 1st I wrote you this message:

"Thank you for your reply, jordankane26. I see that one of your documents has been rejected. Could you please clarify which document it was? Have you received any explanation from the casino clarifying why was the document rejected?

Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance."

I have not received any information or emails I requested a month ago. Furthermore, you didn't clarify the message you posted three days later:

"I have tried emailing your the reference you sent me and have had no response only a bonus code sent to me if I deposit more money."

I apologize, but without cooperation from your side, we won't be able to proceed with this complaint. Thank you for your understanding.

Dear jordankane26,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.