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I made a payout of 250.00 euros on 9/7/22. Since the casino had problems with the payment options mutchbetter and AstroPay, I was only able to pay out by bank transfer. My account is verified. In the past, withdrawals were possible. Since 9/7/22 I have contacted support several times and have received the same statements over and over again. New bank, problems at the bank, the bank has received all the information and it may no longer be in the hands of Betworld247. One can hardly believe that. Despite several requests, no money has yet been credited to my account. Since September 30th, 2022, I have no longer received any replies via ticket or email. Can she support me in my case in any way?

Ich habe am 7.9.22 eine Auszahlung in Höhe von 250,00 Euro getätigt. Da es bei dem Casino Probleme mit den zahlungsvarianten mutchbetter und AstroPay gab, blieb mir nur die Auszahlung per banküberweisung. Mein Account ist verifiziert. In der Vergangenheit waren Auszahlungen möglich. Seit dem 7.9.22 habe ich mehrmals den Support kontaktiert und erhielt immer wieder die gleichen Aussagen. Neue Bank, Probleme bei der Bank, die Bank hat alle Informationen erhalten und es möge somit nicht mehr in der Hand von Betworld247. Das kann man ja kaum glauben. Trotz etlichen Nachfragen ist kein Geld bisher eingegangen auf meinem Konto. Seit dem 30.09.22 erhalte ich nun auch keine Antworten mehr per Ticket und keine Antwort per Mail. Könne sie mich in meinem Fall irgendwie unterstützen?

Hello stickfast,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetWorld247 Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear stickfast,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.