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Hello

It's impossible to become verified at the Betsomnia casino. Despite uploading all the necessary documents,

they keep asking for the same things over and over. This is a typical stalling tactic so that I can't withdraw my winnings of $3000.

Hallo

Es ist unmöglich sich im Casino betsomnia zu verifizieren. Obwohl sämtliche Dokumente hochgeladen.

verlangen sie immer wieder das gleiche. Übliche hinhaltetaktik damit ich meinen Gewinn von 3000 .- nicht auszahlen lassen kann.

Hello ewaldhatz,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betsomnia Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Hello

The selfie with the ID seems to fit.

Every time I request a withdrawal it is immediately canceled.

Umd asked for a new document again.

I have uploaded an invoice from my municipality where my address can be seen. And the property tax, water and sewer charges can be seen. Works in all other casinos! Not here!!!

I uploaded an original account statement from Raiffeisenbank where my address and deposits can be seen. Works at every other casino! Not here!!

They just don't want to pay out.

My balance is now 5000.-

Kind regards

Hallo

Das Selfie mit dem Ausweis passt anscheinend .

Jedesmal wenn ich eine Auszahlung beantrage wird sie sofort storniert.

Umd wieder ein neues Dokument verlangt.

Ich habe eine Rechnung meiner Gemeinde hochgeladen wo meine Adresse ersichtlich ist. Und auf der Grundsteuer,Wasser,und ,Kanal Abgaben ersichtlich sind. Funktioniert in allen anderen Casinos! Hier nicht!!!

Habe einen Orignal Kontoauszug von der Raiffeisenbank hochgeladen wo meine Adresse und die Einzahlungen ersichtlich sind. Funktioniert bei jedem anderen Casinos! Hier nicht!!

Sie wollen einfach nicht Auszahlen.

Mittlerweile beträgt mein Guthaben 5000.-

Mfg

Hello ewaldhatz,

Can you please clarify since when exactly is verification ongoing? Did they specify the reason of rejecting those documents?

Hello

I've been trying to verify myself since February 10, 2024

Hallo

ich versuche seit 10.02.2024 mich zu verifizieren

Thank you ewaldhatz for all the information provided. I will now forward your complaint to my colleague Michal (michal.v@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello ewaldhatz,

My name is Michal and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Betsomnia Casino,

Could you possibly provide additional information regarding the delayed verification and clarify the situation?

Thank you in advance.

Respectfully,

Michal

Hello Michal,

The player has only one step left for full verification and the possibility to withdraw money. 

Sorry about this unpleasant situation, but under our Terms and Conditions, we have the right to request proof of ownership and transaction histories of the payment methods used for a period of up to 12 (twelve) months, including bank or credit/debit card statements. We strongly recommend contacting the bank's support service with a proper request if the player is unable to provide the necessary proof himself.

The player can also contact us in any of the available ways and we will kindly advise him in detail on how to obtain this confirmation as quickly and smoothly as possible.

Thank you for your interest, and hope for a quick resolution to this matter.

Best regards,

Betsomnia Casino

Dear ewaldhatz,

Would you be able to provide the casino with the requested documents? Please let us know here in the thread with any updates or questions, we are here to help you.

I requested a statement from the bank. But it probably won't work again. I'm already at my wits' end. 20 casinos verified. Nowhere were such obstacles placed in my way. It just doesn't suit them.

Ich habe einen Auszug von der Bank angefordert. Aber wahrscheinlich wird das wieder nicht passen. Ich hab mich schon bei Mund . 20 Casinos verifiziert. Nirgendwo wurden mir solche Steine in den Weg gelegt. Es passt ihnen einfach nichts.

Okay, let us know here in the thread with any updates after you receive the bank statement.

I have to wait until next week for the credit card billing.

Kind regards

Muss noch bis nächste Woche warten auf die Kreditkarten Abrechnung.

mfg

Hello

I have now uploaded the credit card statement. Where my name is the address and the deposit is on it. Everything that was asked for and of course it doesn't suit them again. There is no way to verify yourself.

Hallo

ich habe jetzt die Kreditkarten Abrechnung hochgeladen. Wo mein Name die Adresse und die Einzahlung drauf ist. Alles was gefordert wurde und natürlich passt es ihnen wieder nicht. Es gibt keine Möglichkeit sich zu verifizieren.

Hello

I finally managed to verify myself.

After 1st month!!!

Let's see if the payout takes that long.

Hallo

Endlich ist es gelungen mich zu verifizieren.

Nach 1.Monat!!!

Mal sehen ob die Auszahlung auch so lange dauert.

Dear ewaldhatz,

That is surely good news. Please keep us updated here in the thread regarding your withdrawal request, we will look forward to hearing from you.

Hello, the payout worked.

If you make another payment, you will have to upload documents again.

This is too difficult for me. Won't play here anymore. Other casinos are simpler.

Hallo die Auszahlung hat geklappt.

Bei einer weiteren Auszahlung muss man wieder Dokumente hochladen.

Das ist mir zu mühsam. Werde hier nicht mehr spielen. Andere Casinos sind einfacher.

Dear ewaldhatz,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Michal V, Casino.Guru