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I've been waiting for my payout since April 3rd. All inquiries in the chat were answered differently: once it is still a while, once it is in the final phase of the test. One time too much traffic.

It's really annoying to keep asking.

On April 4th I had to send a selfi with my passport. This has also been confirmed.

Email inquiries are not answered at all

Seit 3.4.warte ich auf meine Auszahlung. Sämtliche Anfragen im Chat wurden unterschiedlich beantwortet: einmal dauert es noch, einmal befindet sich in der Endphase der Prüfung. Einmal zu viel Verkehr.

Es nervt echt immer wieder nachzufragen.

Am 4.4. Musste ich ein selfi mit meinem Pass schicken. Dies wurde auch bestätigt.

Email Anfragen werden überhaupt nicht beantwortet

Hello lrechenberger,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betonic Casino. Please allow me to ask you a few more question before we would move forward.

Is this your first withdrawal request in the casino? Is your account already verified and if yes, since when? Did you use any bonus to accumulate your current winnings?

Please note that if you are not yet verified, you won't be able to withdraw and it might take up to 14 days after successful verification to receive the money.

Looking forward to your answer.

Regards,

Nick

I have already made several payments, always around 400 euros. I'm already verified. Don't know exactly since when. But at least 1 month.

I played without a bonus.

All previous withdrawals went without problems.

In the chat I am asked again and again for patience.

Ich habe schon mehrere Auszahlungen getätigt immer ca 400 Euro. Bin bereits verifiziert. Weiß nicht genau seit wann. Aber mindestens 1 Monat.

Ich habe ohne Bonus gespielt.

Alle bisherigen Auszahlungen verliefen ohne Probleme.

Im Chat werde ich immer wieder um Geduld gebeten.

Update: today my money was paid out.

Thanks

Update: heute wurde mein Geld ausgezahlt.

Danke

Hello lrechenberger and thank you for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again.

Regards,

Nick