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The casino is delaying my withdrawal. I placed an esports bet and was able to win. When I tried to withdrawal I couldn't place a withdrawal due to "technical difficulties". The customer support said that I should try to withdraw "smaller amounts because that seems to work". I was able to withdraw my initial deposit amount but once I tried to withdraw more it didn't work. After a few days I was able to make a withdrawal request and then after a day they declined it and didn't tell a reason. I asked for a reason and they were still referring to "technical difficulties". It seems like this same behavior has been happening to others, because the casino gives the same excuses.

Dear myyjamies,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BetFree Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you completed account verification in the casino?
• Could you please share screenshots from your transaction history showing successful and unsuccessful attempts to withdraw funds?
• Could you please share with me your communication with the casino supporting your claims? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas