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I have being trying to get a withdrawal and they keep rejecting it. Live Chat says let me check, and never comes back on. No emails from them, and I have sent several. I just want to withdrawal my money. I have at least ten to fifteen rejected withdrawals with no exclamation. All my documents have been verified, and so on. No reason they shouldn’t pay me. The withdrawal started out as $800.00 USD, then I went smaller thinking they would pay, but still nothing.

Dear bonnien14,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Let me ask you a few more question to clarify the case even further. When did you request your first rejected withdrawal? When was the list time you successfuly withdrawn from the casino?

It might be possible that if your previous withdrawal happend longer time ago, the casino will require new documents for verification.

Another option might be to try a different withdrawal method as it might cause the issue aswell.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Nick

My first request was on July 10,2021. I have never had a withdrawal with the casino, this is my first time. It was all bitcoin deposits, so that is the only withdrawal method that I am given. All of the deposits were straight. No bonuses or any kind of rollover. There is more than $300.00 in my account, that’s just what I have requested to take out. I thought if I lowered it, they would approve it.

Thank you very much Bonnie for your reply. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Dear Bonnie,

I’ll be taking care of your complaint from now on. I’ll try my best to resolve the issue.

I’d like to invite BetFlip Casino to join this conversation.

Dear BetFlip Casino,

Could you please indicate the reason why Bonnie’s withdrawal requests keep getting rejected?

Just wanted to keep you up to date. I still haven’t received any money, even though I have put in for several more request. Live Chat has completely stopped responding when I request to chat with them. They won’t even acknowledge that I have started a chat. The only thing that has changed is that I have now won even more money. My last withdrawal request was for

0.01 bitcoin ($332.23) USD.

Thank you, Bonnie, for the update. Unfortunately, we still haven’t received a response from the casino representative.

We would like to ask BetFlip Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Bonnie,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review. I hope you will never come across a problem like this again.

The casino can reopen this complaint anytime.