BetFlip Casino - Pelaajan bonus on aktivoitu automaattisesti ilman mahdollisuutta kieltäytyä.

They are scammers! They have automatic 'welcome bonus' for 1st 10 deposits and u cant cancel it and u never agree to use it. So basically 10 times u deposit u must play your deposit x90 times. And they dont care if u dont want to use that bonus!

Dear Kirill,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I have checked general terms and conditions, and this is what I found https://betflip.io/en-GB/home/page-control/1:

„Deposit related bonuses (Welcome Bonus, Reload Bonus) are automatically credited to the player's accounts."

Could you please advise if you have tried to communicate a possibility to opt out from any promotional offers with the casino prior to any bets were placed?

Thank you in advance for your reply. Please let us know if this advice was helpful.

Best regards,

Petronela

hey! i talked to their support member representative and she said that there is no way to cancel this welcome bonus. and i didnt want to use it at all. Moreover if u bet not the whole some it counts only real money from your account and in order to withdraw u need to wager bonus points x45 times also if u have your real money staked u cant bet ur bonus money until first bet is settled. These conditions make impossible to withdraw anything from this website. And imagine it happens not only with the 1st deposit but even with 10th one.

even if they do everything in fair way which i doubt. Users who go to play at this casino via ur link should be aware of this deposit bonus trick and that most likely they wont be able to withdraw anything ever from this casino

Dear Kirill,

Thank you very much for your quick reply. I have contacted live chat and affiliate team myself, and been advised that the only way how a player can play with real money is when they deposit less than €20 or more than €1,000.

Could you please advise and describe how you have been notified that the bonus will be activated in your account when you placed a deposit? 

Dear Kirill,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Could you please advise and describe how you have been notified about bonus being activated in your account when you placed a deposit? Was it clearly stated that the bonus will be added or you only found out after the transaction was completed? Looking forward to hearing from you.

When I deposited 0.01 (there was nothing about bonuses there), I saw that i have 0.02btc on my balance, i asked in chat what it is and i was told its welcome bonus which i must bet 45 times. i said that i want to cancel it but the support member told me that i cant do it

Thank you very much, Kirill, for providing all the necessary information. I will now transfer your complaint to my colleague Matej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Kirill.

We discussed this complaint with colleagues and we consider the situation in which you are as unfair.

The casino should give you an option to forfeit the bonus.

I would like to invite the casino representatives into the discussion. Maybe they can explain to us why the casino has so aggressive bonus strategy.

They dont even bother to answer

We would like to ask the Betflip Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hi Matej, I have talked with your colleague(Petronela) regarding that details, This is our management decision because there was very high activity from bonus abusers. To avoid a bonus you can deposit less than 20€ or more than 1000€ also after 10 deposit all deposit are bonus free. 

Also we keep a right to cancel bonus, before player makes a bet, but this is our managements internal decision and not for all cases.

Regarding Player "Kireg" he has already wagered 0.0518696 BTC and at this moment it is impossible to cancel a bonus.

whats the connection between bonus abusers and impossibility to cancel welcome bonus?

After we talked about this situation in our weekly meeting, we decided that Kirill should have an option to cancel the bonus. And forcing players to accept bonus automatically is unfair. We do not understand how forcing the players to play with a bonus protects the casino from bonus abusers. However, we understand that after the wagering of bonus starts it might be difficult to cancel the bonus. In this case, the problem is that Kirill didn't have the option to cancel the bonus at all.

I actually have already lost almost all the funds but id like to have option to cancel bonus after my next deposit

moreover right after my first deposit i contacted live chat asking why i have my balance doubled and asked to cancel the welcome bonus and woman on chat said that it was impossible to cancel (it was before i started playing)

We would like to ask the Betflip Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Because we believe that the casino should give players an option to not accept the bonus, we must close this complaint as unresolved.